Cervello

Cervello provides an enterprise service management (ESM) platform (ESM Suite) with an embedded BPMS and low-code workflow designer to digitalize and automate service processes across Help Desk, Service Desk, SAC, CSCs and back-office areas like HR, Finance and Commercial. The omnichannel, responsive platform offers open API integrations, configurable licensing (per user/solucionador, concurrent use, or per-ticket) and consulting plus managed-services support to accelerate implementations and optimize service delivery for mid-market and enterprise customers.