Mozart

Mozart provides a SaaS conversational AI platform focused on debt recovery and customer negotiation for financial institutions. The platform deploys virtual agents that analyze tone and sentiment in real time, autonomously negotiate with customers, and learn from interactions to improve outcomes. It supports multilingual, multi-voice deployments (Spanish, English, Portuguese, Guaraní) with hundreds of selectable voices, gender options, regional accents, and voice-cloning capabilities. The system allows tuning of creativity and empathy levels, includes supervised fine-tuning and AI guardrails to reduce hallucinations and bias, and integrates across digital channels such as WhatsApp, Instagram, Facebook, TikTok, X and YouTube to automate and scale collections and customer engagement.