Numia

Numia is an Argentine customer experience platform offering a vendor-agnostic, AI-driven customer journey management system that unifies and automates interactions across physical (bank kiosks, tablets, branches) and digital channels. The platform connects with enterprise systems such as Salesforce and Genesys to centralize offline and online data, automate service workflows, route customers to human agents when appropriate, and personalize interactions for banks, insurers, healthcare providers and other large enterprises in Latin America.