OmniChat

OmniChat is a Brazilian chat-commerce and conversational AI company that centralises customer conversations across messaging channels (WhatsApp, Facebook, Instagram, WebChat) into a single platform to drive marketing, sales and customer service. The platform focuses on converting conversations into sales by enabling omnichannel CRM, routing customers to salespeople for 1:1 commerce, and providing tools for automated campaigns, customer identity unification, and performance tracking. OmniChat serves hundreds of enterprise and retail clients and supports thousands of active sales users, handling large volumes of conversational interactions to increase conversion rates and scale sales operations.