Vozy

Vozy develops conversational AI and cloud contact center software for large enterprises, offering generative-AI virtual agents and a unified platform to assist human agents. Its product suite (Lili Resolve, Lili Assist, Lili Analyze, Lili Recover) provides virtual agents for first-contact resolution, agent-assist tools that centralize conversations in a single view, automated collections agents, and voice/conversation analytics to extract insights and improve customer service performance. The company positions its technology to increase automation, boost contact center capacity, and analyze 100% of calls to drive operational improvements.